Projects at TUI

2022 - 2026

My role

As the UX Designer, I currently work with 7 development teams in Manage My Booking pod (2022 - 2026). Previously worked in Customer Account and B2B retail pods.

​

Manage my booking key projects include:

  • Boarding pass retrieval (case study available)Redesigned the journey to create a seamless retrieval experience, accommodating multiple methods to meet diverse market and user needs.
  • In-flight meals & luxury treatsRedesigned and combined meals and treats into a single experience, making browsing, especially allergen information, and purchasing easier.
  • Booking support & travel documentsRedesigned the document and support hub to enable users to self-serve without needing to call the service centre.

​

B2B key projects (2022-2024) include:

  • Group booking feature for agents to make a booking with a big party size (i.e. greater than 9)
  • A new feature “External memos” for agents to send out requests to suppliers.
  • UX design

    Conduct competitor and comparator studies.

    ​

    Draw user flow and user journey to understand user touch points and pain points.

    Create wireframes and prototypes to demonstrate early design concepts and use in user testing.

    ​

    Provide UX copy to make the content more inspiring and supportive.

  • User research

    Plan and analyse unmoderated user testing (e.g. card sorting, tree testing, think out loud usability test, X-second test).

    ​

  • Accessible design

    Deliver inclusive design with accessibility annotation complying with WCAG 2.2 level AA standard.

Projects at TUI

2022 - 2026

My role

As the UX Designer, I currently work with 7 development teams in Manage My Booking pod (2022 - 2026). Previously worked in Customer Account and B2B retail pods.

​

Manage my booking key projects include:

  • Boarding pass retrieval (case study available)Redesigned the journey to create a seamless retrieval experience, accommodating multiple methods to meet diverse market and user needs.
  • In-flight meals & luxury treatsRedesigned and combined meals and treats into a single experience, making browsing, especially allergen information, and purchasing easier.
  • Booking support & travel documentsRedesigned the document and support hub to enable users to self-serve without needing to call the service centre.

​

B2B key projects (2022-2024) include:

  • Group booking feature for agents to make a booking with a big party size (i.e. greater than 9)
  • A new feature “External memos” for agents to send out requests to suppliers.
  • UX design

    Conduct competitor and comparator studies.

    ​

    Draw user flow and user journey to understand user touch points and pain points.

    Create wireframes and prototypes to demonstrate early design concepts and use in user testing.

    ​

    Provide UX copy to make the content more inspiring and supportive.

  • User research

    Plan and analyse unmoderated user testing (e.g. card sorting, tree testing, think out loud usability test, X-second test).

    ​

  • Accessible design

    Deliver inclusive design with accessibility annotation complying with WCAG 2.2 level AA standard.

HomeWorkAbout me
HomeWorkAbout me

Projects at TUI

2022 - 2026

My role

As the UX Designer, I currently work with 7 development teams in Manage My Booking pod (2022 - 2026). Previously worked in Customer Account and B2B retail pods.

​

Manage my booking key projects include:

  • Boarding pass retrieval (case study available)Redesigned the journey to create a seamless retrieval experience, accommodating multiple methods to meet diverse market and user needs.
  • In-flight meals & luxury treatsRedesigned and combined meals and treats into a single experience, making browsing, especially allergen information, and purchasing easier.
  • Booking support & travel documentsRedesigned the document and support hub to enable users to self-serve without needing to call the service centre.

​

B2B key projects (2022-2024) include:

  • Group booking feature for agents to make a booking with a big party size (i.e. greater than 9)
  • A new feature “External memos” for agents to send out requests to suppliers.
  • UX design

    Conduct competitor and comparator studies.

    ​

    Draw user flow and user journey to understand user touch points and pain points.

    Create wireframes and prototypes to demonstrate early design concepts and use in user testing.

    ​

    Provide UX copy to make the content more inspiring and supportive.

  • User research

    Plan and analyse unmoderated user testing (e.g. card sorting, tree testing, think out loud usability test, X-second test).

    ​

  • Accessible design

    Deliver inclusive design with accessibility annotation complying with WCAG 2.2 level AA standard.